Jayne Packham Consultancy Learning

£55 + VAT. This course explains the key 20 principles that you need to consider when handling Medical Information enquiries.  It includes handling on and off-label enquiries, customer service, quality and some do's and don'ts of enquiry handling.  The course will help to shape department ethos and practices.  It has two modules and will take about 25 minutes to complete. What does the course cover? The key 20 principles that need to be considered when handling Medical Information enquiries. You'll get a course certificate once you have completed the whole course. This is a self-directed online, eLearning course.  You'll need internet connection and a computer/device with speakers, so you can listen to the audio. You take the course at your own pace - all in one go, or in sections.  We track your progress so if you need to leave, you can start again where you left off. Read more

£150 + VAT.  This course gives tips and tricks to improve your customer calls and deal more effectively with challenging customer situations.  The 4 modules cover key telephone skills and customer service, the stages of a telephone call and how to manage each stage to get and give the right information.  It then moves to tips and strategies for reducing and dealing with challenging calls such as waffling, angry, rude and abusive callers.  Allow 2.5 hours to complete the course and workbook. Read more

£70 + VAT. This course explains the drug development process as a medicine progresses through clinical trials, licensing and is then made available.  It has one module and will take about 30 minutes to complete.   What does the course cover? The process of drug development, including medicine naming and the 4 phases of clinical trials. How medicines are licensed, including the 4 different licensing options in Europe. How medicines are brought to the market and then continue to be developed through commercial agreements. You'll get a course certificate once you have completed the whole course.   Price? The course costs £70 + VAT.   Who is it suitable for? The course is great for new staff in the pharmaceutical industry and those thinking about applying for a job in industry, who want a quick explanation of how medicines are developed.   How do I take the course? This is an online, elearning course.  You'll need internet connection and a computer/device with speakers, so you can listen to the audio. You take the course at your own pace - all in one go, or in sections.  We track your progress so if you need to leave, you can start again where you left off.   Team, regional or global bookings? If you have a team (however large) and would like a group to access to course, please contact us. Read more

£185 + VAT (£222).  Learn how to write a response letter for a Medical Information enquiry. This course has 5 modules, a self-reflection workbook and will take about 2-3 hours to complete. The course takes you from the concept of responses, what are standard responses, what they should contain and how to structure them.  All the way through to writing styles, proofing tips, governance and Code compliance.   What does the course cover? What information you should include in a response A step-by-step guide to the content and getting it in the right order Summarising clinical papers - the pros and cons What should be in a clinical paper summary Top tips for presenting information to get the message across Standard responses - reviewing, approving and compliance issues Key ABPI Code of Practice considerations when writing You'll get a course certificate once you have completed the whole course.    Who is it suitable for? The course has been taken by both new staff and experienced staff, looking to build their Medical Information skills.  Most people are in Medical Information or in Medical Affairs.   How do I take the course? This is an online, eLearning course.  You'll need internet connection and a computer/device with speakers, so you can listen to the audio. You take the course at your own pace - all in one go, or in sections.  We track your progress so if you need to leave, you can start again where you left off.   Team, regional or global bookings? If you have a team (however large) who would like training, please get in touch. Read more